Refund Policy
Refund Policy - Strange Smells in the Attic
At Strange Smells in the Attic, we are committed to providing high-quality products and ensuring customer satisfaction. Please carefully read our refund policy below.
- Change of Mind: We do not offer refunds or exchanges for change of mind. Please choose your products carefully before making a purchase. If you are unsure about a product, feel free to contact us for further information before placing your order.
- Damaged Items: In the event that you receive a damaged item, please contact us immediately upon receipt of the goods. We require that you return the damaged item to us for inspection. After we have assessed the item, we will arrange for a replacement or offer an appropriate solution in line with Australian Consumer Law. Please note that any returned items must be returned in their original packaging, where possible, to avoid further damage.
- Australian Consumer Law: Our refund policy is in accordance with all relevant Australian Consumer Laws. This means that if the goods are faulty, significantly different from what was ordered, or do not perform as expected, you are entitled to a remedy under these laws, including a repair, replacement, or refund. If you believe you are entitled to a remedy under Australian Consumer Law, please contact us immediately, and we will assist you with the process.
- Return Process: If you need to return an item, please contact us at [insert contact information] to begin the return process. We will provide you with instructions on how to return the product. Please ensure the item is securely packaged to avoid further damage during transit.
- Contact Us: If you have any questions regarding our refund policy or need assistance with a return, please do not hesitate to contact us at sales@strangesmellsintheattic.com
Thank you for shopping at Strange Smells in the Attic.